Hospital Support Team

Heather

Operations & HR Manager

Heather grew up in Oak Creek, WI and attended UW Milwaukee for business.

Jennie

Business Manager

Growing up in West Allis with her family, Jennie Gross was always around pets and she aspired to be a dolphin trainer when she grew up. She remembers loving to tag along with her parents to the vet’s office and loved learning about how to care for all different types of animal species.

Holly

Pet Resort Business Manager & Marketing Manager

As a kid, Holly knew her pets always had her back. If she had a bad day at school, felt like crying, or didn’t want to talk to her parents, she could spend time with her dogs.

Molly

Certified Veterinary Technician

Molly was born and raised right here in Menomonee Falls, where her grandmother’s intrinsic connection with nature and wildlife had a profound effect on her.

Kaity

Certified Veterinary Technician

Kaity was raised in Arlington Heights, Illinois by her mom and dad. She has both an older and younger brother. Kaity has always had a love of animals, but she credits Winston, her hairless Guinea Pig, with helping her find her career calling.

Kate

Certified Veterinary Technician

Kate grew up in Kansas with her sister and her parents. Early on, Kates’ parents instilled a love of animals and the natural world in her. Kate’s desire to help animals, both pets and animals, live healthy lives led her to pursue a career in the veterinary field.

Nicole

Certified Veterinary Technician

Nicole is a native of Glendale, Wisconsin but has lived in a number of other places in Southeastern Wisconsin. The majority of her spare time during her growing-up years revolved around horses.

Julie

Certified Veterinary Technician

Julie and her family immigrated to Wisconsin from Sydney Australia, when she was a very young girl. She grew up spending time in nature; exploring the natural wonders Wisconsin’s woods have to offer. She did this with “boots on the ground” and also by air (more about that later 😊).

Sheri

Certified Veterinary Technician

Sheri, as with all of our team, grew up having a universal love for animals. Some of her most treasured and impactful childhood memories involve helping an uncle with raising chickens and dogs. Growing up Sheri would have never envisioned herself working in the medical field.

Sheila

Certified Veterinary Technician

Sheila grew up in Osceola Wisconsin with her mom, grandparents, and 2 siblings. She has always loved animals as far back as she can remember. Growing up one of her favorite shows to watch on television, was Animal cops.

Cassandra

Certified Veterinary Technician

Casandra Nelson grew up in southeastern Wisconsin and currently lives in Oconomowoc with her parents, two younger sisters, a turtle named Sheldon, and Toby, her dog. She enjoys the outdoors and, every summer, her entire family spends time with her grandparents, who live up north.

Sarah

Certified Veterinary Technician

Sarah grew up just outside of Chicago. She has been blessed to have a wonderful expansive family that has never ceased to support her. They have been alongside her through every part of her life including her decision to study in different states. Her education brought her to Ca

Emily P

Certified Veterinary Technician

Emily grew up in Waukesha. She was volunteering at HAWS one day and decided that working with animals was what she wanted her career to be. She attended UWM and Madison Area Technical College. She did her externship here with us at Brook-Falls and has accepted a position here wi

Cheyenne

Veterinary Assistant

Cheyenne grew up in Wauwatosa Wisconsin. Growing up with animals and learning that one of her family pets was sick inspired her to learn everything she could to try and help him. She used that inspiration to pursue a path in veterinary medicine to help more animals like hers.

Cozzi

Veterinary Assistant

Cozzi Larsen has lived in West Bend, Wisconsin, her entire life. She worked hard and saved her money so that at just 23 years old, she was able to purchase her first home. Her two-bedroom condo is now filled with many furry, feathered, and finned friends!

Hailee

Veterinary Assistant

Hailee calls Waukesha home. She traces her desire to work with animals to the time when she was a young girl and watched Animal Cops on TV. The stories of animals in need always “tugged at her heart”.

Sheila

Veterinary Assistant

Sheila is a Veterinary Assistant at Brook-Falls Animal Hospital & Exotic Care. Sheila began her veterinary career at Milwaukee Career College, where she received her Veterinary Assistant Certificate. She then spent a year working for a dog and cat clinic.

Ashley

Veterinary Assistant

Ashley was born and raised in Milwaukee. Her family (Brad, Natalie, Jeremiah & Matthew) loved to do a lot of traveling when she was younger and she also participated in her track team high jump.

Megan

Veterinary Assistant

Megan grew up in Waukesha, WI. During her exploration to help animals, she attended Globe University - Madison East. She can NOT remember a specific experience that lead her to want to help animals, it was just something she has always wanted to do.

Harley

Veterinary Assistant

Harley, hailing from Central California, is a compassionate individual with a deep-rooted commitment to the well-being of animals.

Hannah

Veterinary Assistant

Hannah, a West Allis native, carved her unique path into veterinary care, gaining hands-on experience at an emergency critical care/ICU hospital without formal schooling.

Kallie

Veterinary Assistant

Kallie, hailing from Upper Peninsula, Michigan, pursued her education at Northern Michigan University, specializing in Conservation Law and later delving into Forensic Sciences at the

Kara

Client Care Coordinator

Kara was born and raised in Menomonee Falls, WI, where she lived with her mother, father, and brother. As a shy teen, Kara spent her time raising Betta fish, eventually filling her bedroom with fish tanks.

Lisa

Client Service Representative

Lisa grew up in the Village of Whitefish Bay with her father and brother. During her childhood, she also spent a lot of time up north at her mom’s rural cabin. As a young girl, Lisa played soccer and did gymnastics with her friends.

Abby

Client Service Representative & Veterinary Assistant

Abby Buchholz grew up in Neenah, Wisconsin, with a big family of five kids and lots of pets. Having dogs and cats in the house greatly influenced her interest in working with animals as a career. As a child, her St. Bernard named Maverick, and her favorite cat, Smudge, was her best buddies.

Melissa

Client Service Representative & Veterinary Assistant

Melissa grew up in Waukesha County. She has always had a passion for animals. She began volunteering at local rescues; even becoming a foster parent to pets in need of “at home care”. She learned a lot about animal care and dealing with a variety of medical/health issues that affect pets.

Claire

Client Service Representative

As a child, Claire's parents included their children in the care of their pet's lives as much as possible. They were included in feeding, bushing, walking, and even going along for their veterinary visits.

Effy

Client Service Representative

Stephanie, known as Effy, hails from Muskego and began her education at UW-Milwaukee before prioritizing family responsibilities.

Rachel

Client Service Representative

Rachel, a West Chicago native, earned her education at UW-Milwaukee. Her love for animals stems from a childhood spent caring for family pets, inspiring her to work with them.

Kelsey

Client Service Representative

Kelsey, a Milwaukee native and sophomore majoring in Marketing at the University of Phoenix, discovered her passion for animal care through a childhood surrounded by pets. Previously studying Animal Science at

Lizzie

Client Service Representative

Lizzie, a Wisconsin native and graduate of West Allis Central High, discovered her passion for working with animals through a childhood surrounded by diverse pets.

Client Service Representative

Client Service Representative

Jennie grew up in the suburban comfort of West Allis. Her journey into animal care began when she volunteered at Valley of the Kings, sparking a passion she's carried ever since. For her, working with animals means being their voice and seeing their joy.

Dexter

Animal Ambassador

Dexter joined the Brook-Falls animal ambassador team in September 2021 to help educate clients and the community about how milk snakes can make unique and wonderful scaley pets!