Meet our skilled Pet Resort Team

Casandra Nelson grew up in southeastern Wisconsin and currently lives in Oconomowoc with her parents, two younger sisters, a turtle named Sheldon, and Toby, her dog. She enjoys the outdoors and, every summer, her entire family spends time with her grandparents, who live up north.

Morgan was raised in West Allis, WI with her mom, dad, and younger siblings, Aaron and Audrey. As a child, she had such a strong bond with animals that her family gave her the nickname Snow White.

As a kid, Holly knew her pets always had her back. If she had a bad day at school, felt like crying, or didn’t want to talk to her parents, she could spend time with her dogs.

Kyle was born and raised in Wisconsin where he lived with his mom, dad, and sister. Kyle’s family always had a house full of pets. From a young age, Kyle’s family instilled in him to do the right thing by animals and people, without exception.

Amy Shepherd, our Certified Pet Dog Trainer and our Enrichment Coordinator. She has been a Client Service Representative and Veterinary Assistant with Brook-Falls Veterinary Hospital & Exotic Care.

(bio coming soon)

Ashley is a Pet Resort Attendant at Brook-Falls Luxury Pet Resort & Doggy Day Care. Growing up in West Allis with her mom, dad, and brother, Ashely had many pets, including dogs, cats, lizards, guinea pigs, snakes, and birds.

Dana is overjoyed to be a part of Brook-Falls Luxury Pet Resort’s new grooming venture, and is excited to introduce herself to you and your pets! Dana began grooming in June of 2019. She attended a grooming academy in Madison after several months of bathing dogs.

Jenna grew up in East Troy, Wisconsin, until moving to Menomonee Falls with her boyfriend. Jenna started her veterinary career path by dog walking, pet sitting, and working at boarding facilities. She is now an attendant at Brook-Falls Luxury Pet Resort and Doggy Day Care.

Lou, an African Grey, joined the Brook-Falls animal ambassador team in August of 2021 when her owner, and long-time Brook-Falls client, passed away. Parrots can make wonderful, talkative pets, that bring laughter everywhere they go.

Lexie is the daughter of our long-time certified veterinary technician – now business manager Jennie Gross. To say, Lexie’s life has been filled with animals is no exaggeration.

Mumbles, an Umbrella Cockatoo, joined the Brook-Falls animal ambassador team in August of 2021 when her owner, and long-time Brook-Falls client, passed away. Parrots can make wonderful, talkative pets, that bring laughter everywhere they go.

Pam is on her second career. “For the last 30-years, I worked in customer service in the retail grocery business.” Following her “retirement” from her primary career, Pam knew” she was not ready for the rocking chair”.

Kay hails from Menomonee Falls; she has lived here all her life. Animals have always been an interest for her. Her family “always had a dog or cat in the house.” She grew up enjoying reading stories about dogs and horses.

Mason grew up in West Allis, Wisconsin, with his mom, an avid marathon runner, and dad, who has completed an Ironman competition and is currently working on his second competition.

Lauren has lived in many cities throughout Wisconsin but was raised primarily in Milwaukee. Growing up, she lived with her mom, dad, and older sister Miranda. Throughout her childhood, Lauren spent a lot of time camping. She credits her love of nature and wildlife for her career path.

From an early age, Dylan learned to appreciate the value of hard work.