• Pre-existing conditions or illnesses or injuries sustained by the pet before arriving at Brook-Falls Luxury Pet Resort
• Injury, illness or consequence when pets are lodged together at the client’s request.
• Injury or illness caused by items that you bring (e.g., new food, treats, medication or chew bones causing GI upset, chewing their own bed/blanket or toys.)
• Tracheal Bronchitis is not covered if the dog was not current on the required Bordetella and Bivalent Flu Vaccines or did not receive the required Bordetella and Bivalent Flu Vaccines at least 7 days prior to boarding.
• Injury or consequence while the dog is in the hands of the client or authorized agent, while the dog is on our property.
• Gastric Torsion Dilation Syndrome (BLOAT)
• Any self-inflicted injuries, (e.g., broken teeth from biting at gates or doorways, broken toenails from jumping on gates or doorways, self-mutilation due to stress or attempts to escape, etc.)
• Natural disasters.
• Pets with Diabetes Mellitus are not eligible.
• Injuries obtained while the dog is attending Enrichment.
